Terms of service
🧾 Terms of Service
1. Overview
Welcome to RAYMYLO.
By accessing our website or purchasing from us, you agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the site, including browsers, customers, and merchants.
If you do not agree with any part of these Terms, please do not use our website or services.
2. Our Brand & Products
At RAYMYLO, we are committed to delivering high-quality insulated drinkware designed for everyday use.
We strive to ensure that all product descriptions, images, and details are accurate. However, slight variations in color, finish, or packaging may occur due to manufacturing updates or display differences.
3. Eligibility & Use
By using this site, you confirm that:
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You are at least the age of majority in your jurisdiction
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You will not use our products for any unlawful purpose
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You will not attempt to misuse, hack, or disrupt our website
4. Orders & Acceptance
All orders placed through our store are subject to acceptance and availability.
We reserve the right to:
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Refuse or cancel any order at our discretion
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Limit quantities per customer or order
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Cancel orders suspected of fraud or unauthorized activity
If your order is canceled, we will notify you via email and issue a refund where applicable.
5. Pricing & Payments
All prices are listed in USD unless otherwise stated.
We accept secure payments through Shopify-supported providers such as:
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Credit/Debit Cards
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PayPal
By placing an order, you agree that:
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All billing information provided is accurate
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You are authorized to use the selected payment method
6. Shipping & Delivery
We operate through a global fulfillment network, and some orders are shipped from our U.S. warehouse for faster delivery.
Please note:
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Processing and shipping times are estimates and not guaranteed
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The fulfillment location is automatically determined based on inventory availability
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In certain situations (such as stock allocation or peak seasons), orders may be shipped from alternative warehouses
We are not responsible for delays caused by carriers, weather conditions, system issues, or other factors beyond our control.
Customers are responsible for providing accurate shipping information. We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses.
7. Returns & Refunds
Your satisfaction is important to us.
We accept returns under the following conditions:
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Items must be unused and in original packaging
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Return requests must be submitted within 30 days of delivery
Once your return is received and inspected:
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Approved refunds will be issued to the original payment method
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Original shipping fees are non-refundable (unless the item is defective)
For non-defective returns, return shipping costs may be the responsibility of the customer.
8. Product Use Disclaimer
Our insulated bottles are intended for general beverage use.
We are not responsible for:
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Damage caused by misuse, improper cleaning, or unintended use
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Variations in insulation performance due to environmental conditions
Please follow all recommended usage and care instructions.
9. Intellectual Property
All content on this website—including logos, product designs, images, and text—is the property of RAYMYLO and is protected by applicable intellectual property laws.
Unauthorized use, reproduction, or distribution is strictly prohibited.
10. Third-Party Services
We may rely on third-party service providers for:
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Payment processing
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Shipping and logistics
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Website functionality
We are not responsible for the policies, actions, or performance of these third-party services.
11. Limitation of Liability
To the fullest extent permitted by law, RAYMYLO shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
12. Changes to These Terms
We reserve the right to update or modify these Terms at any time.
Changes will take effect immediately upon posting on this page.
We encourage you to review these Terms periodically.
13. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Hong Kong.
14. Contact Information
If you have any questions about these Terms, please contact us at: